While the arrival of the pandemic has been a curse to physical stores, it’s been a blessing in disguise for businesses that sell their products online.
eCommerce brands have been experiencing significant gains in the past few months.
Amazon has reported a 30% increase in sales during the same time period, with online shopping continuing to grow.
Apple’s iTunes store is seeing $450 million dollars of transactions each week which is up from last year by over 45%.
Understanding your users is critical for providing a quality shopping experience.
So It’s important to ask the right customer feedback questions.